Privacy Policy
1. Introduction and company information
This Privacy Policy explains how Maple Grove Garden Co. collects, uses, discloses, stores, and protects personal information in connection with its garden-related products and services, including retail sales, landscaping and garden consultations, delivery, customer support, website use, marketing communications, and related business operations.
Maple Grove Garden Co. is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy laws.
Maple Grove Garden Co.
2480 Bloor Street West, Toronto, ON M6S 1P2, Canada
Email: [email protected]
Phone: +1 (416) 782-9463
By using our services, visiting our website, contacting us, or otherwise providing personal information to Maple Grove Garden Co., you acknowledge that your information will be handled as described in this Privacy Policy.
2. Data collection and processing
Maple Grove Garden Co. may collect personal information directly from you, automatically through our website or digital services, and from third parties where permitted by law. The types of personal information we may collect include:
- Contact information, such as name, address, email address, and telephone number;
- Billing and payment information, such as payment card details, transaction records, and invoicing information;
- Order and service information, including products purchased, delivery details, garden service requests, appointment preferences, and customer communications;
- Account information, if you create an online account or subscribe to communications;
- Website and device information, such as IP address, browser type, device identifiers, pages visited, and interaction data collected through cookies or similar technologies;
- Marketing preferences and communication history;
- Any other information you voluntarily provide to us, including feedback, reviews, or inquiries.
We collect and process personal information only to the extent reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.
3. Purpose of data processing
Maple Grove Garden Co. uses personal information for the following purposes:
- To provide and manage our products and services, including garden supplies, plant sales, consultations, delivery, and customer support;
- To process transactions, payments, refunds, and invoices;
- To communicate with you about orders, appointments, service updates, and inquiries;
- To personalize customer experience and improve our offerings;
- To send marketing communications, promotions, and newsletters where permitted and, where required, with your consent;
- To operate, maintain, secure, and improve our website, systems, and business operations;
- To detect, prevent, and investigate fraud, unauthorized access, misuse, or other unlawful activity;
- To comply with legal, regulatory, tax, accounting, and record-keeping obligations;
- To establish, exercise, or defend legal claims;
- To carry out any other purpose for which you have consented or that is otherwise permitted by law.
4. Legal basis for processing
Under Canadian privacy law, we generally rely on your knowledge and consent for the collection, use, and disclosure of personal information, except where otherwise permitted or required by law. Depending on the circumstances, Maple Grove Garden Co. may process personal information on the following bases:
- Consent: where you have given express or implied consent, including for newsletters, marketing, or certain website features;
- Contractual necessity: where processing is necessary to provide products or services you request, fulfill orders, or manage customer accounts;
- Legal obligation: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
- Legitimate business purposes: where permitted by law, including fraud prevention, security, service improvement, and internal administration;
- Other permitted grounds: where Canadian privacy law allows collection, use, or disclosure without consent in limited circumstances.
Where consent is required, you may withdraw it at any time subject to legal or contractual restrictions and reasonable notice.
5. Data sharing and third parties
Maple Grove Garden Co. may disclose personal information to third parties only as necessary and in accordance with applicable law. These third parties may include:
- Payment processors and financial institutions;
- Delivery and logistics providers;
- IT, cloud hosting, website analytics, and cybersecurity service providers;
- Customer relationship management, email marketing, and communications platforms;
- Professional advisors, including accountants, auditors, lawyers, and insurers;
- Government authorities, regulators, law enforcement, or courts where required or permitted by law;
- Business partners or contractors assisting with garden services, installations, or related operations.
We require service providers to protect personal information and use it only for the purposes for which it was disclosed, subject to contractual and legal safeguards.
We do not sell personal information.
6. Data transfer to third countries
Some of our service providers may process or store personal information outside Canada, including in the United States or other foreign jurisdictions. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.
Where personal information is transferred outside Canada, Maple Grove Garden Co. takes reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect the information in accordance with applicable Canadian privacy requirements.
7. Storage duration
Maple Grove Garden Co. retains personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, or reporting obligations, to resolve disputes, and to enforce agreements.
Retention periods vary depending on the type of information and the purpose for which it is used. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User rights
Subject to applicable law, you may have the following rights regarding your personal information held by Maple Grove Garden Co.:
- Access: to request confirmation of whether we hold personal information about you and to obtain a copy of that information;
- Rectification: to request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: to request deletion of personal information in certain circumstances, subject to legal exceptions;
- Restriction: to request that we limit the use or disclosure of your personal information in certain circumstances;
- Data portability: where applicable by law, to request a copy of certain personal information in a structured, commonly used format;
- Objection: to object to certain uses of your personal information, including some marketing activities or processing based on legitimate business purposes where applicable.
To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of consent
Where our processing is based on your consent, you may withdraw that consent at any time by contacting Maple Grove Garden Co. or by using any available unsubscribe mechanism in our communications.
Please note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal, and it may limit our ability to provide certain products, services, or communications.
10. Right to complain
If you have concerns about how Maple Grove Garden Co. handles your personal information, we encourage you to contact us first so we can try to resolve the issue promptly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, another relevant privacy regulator in Canada.
Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca/
11. Data security
Maple Grove Garden Co. uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction.
These measures may include access controls, secure storage, encryption where appropriate, staff confidentiality obligations, and regular review of our security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If we become aware of a privacy or security incident involving personal information, we will respond in accordance with applicable legal obligations, including notification requirements where required.
12. Contact information
If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:
Maple Grove Garden Co.
2480 Bloor Street West, Toronto, ON M6S 1P2, Canada
Email: [email protected]
Phone: +1 (416) 782-9463
Please include sufficient detail in your request so that we can identify you and respond appropriately.
13. Changes to privacy policy
Maple Grove Garden Co. may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
When we make material changes, we will post the updated Privacy Policy on our website and revise the effective date if applicable. Your continued use of our services after any changes become effective indicates your acceptance of the updated Privacy Policy, to the extent permitted by law.