Terms of Service for Maple Grove Garden Co.

Effective Date: June 24, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the services provided by Maple Grove Garden Co., including any related communications, estimates, proposals, invoices, and website or online inquiry features (collectively, the “Services”). By requesting, scheduling, purchasing, or otherwise using the Services, you agree to be bound by these Terms and any applicable service-specific agreement, estimate, work order, or invoice.

If you do not agree to these Terms, you must not use the Services. These Terms form a legally binding agreement between you and Maple Grove Garden Co. (“Maple Grove Garden Co.”, “we”, “us”, or “our”).

These Terms are intended to be interpreted in accordance with the laws of Canada and the Province of Ontario, including applicable consumer protection, contract, privacy, and electronic commerce laws, as may apply.

2. Scope of Services

Maple Grove Garden Co. provides residential and commercial garden and landscape maintenance services, which may include, without limitation:

• Garden design and planting
• Lawn care and edging
• Seasonal cleanups
• Mulching and soil improvement
• Hedge trimming and pruning
• Irrigation system maintenance
• Container and patio garden setup

The exact scope, timing, frequency, materials, and deliverables for any engagement will be determined by the applicable estimate, proposal, work order, or written confirmation. Any services not expressly included may be treated as additional services and may require separate approval and fees.

We may decline or suspend Services where site conditions, weather, safety concerns, access limitations, legal restrictions, or other factors make performance impractical, unsafe, or unreasonable.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate, current, and complete information when requesting Services;
• Ensure that the property is accessible on the scheduled service date and time;
• Obtain all necessary permissions, approvals, and authorizations from property owners, landlords, condominium corporations, tenants, or other relevant parties;
• Disclose known hazards, including underground utilities, irrigation lines, hidden obstacles, pest infestations, contaminated soil, unstable structures, or other site-specific risks;
• Secure pets, children, valuables, vehicles, and fragile items before Services begin;
• Remove or identify items that are not to be moved, trimmed, cut, planted, or disturbed;
• Comply with all applicable municipal bylaws, condominium rules, and property restrictions;
• Promptly review completed work and notify us of any concerns within a reasonable time.

You acknowledge that gardening and landscape work may involve living materials, seasonal variability, and natural conditions beyond our control. Results may vary depending on weather, soil quality, sunlight, watering, maintenance, and other environmental factors.

You are responsible for maintaining plants, lawns, irrigation systems, and other installed or serviced items after completion unless a separate maintenance agreement states otherwise.

4. Payment Terms and Conditions

Fees for Services will be set out in the applicable estimate, proposal, or invoice. Unless otherwise agreed in writing:

• Estimates are based on the information available at the time and may change if site conditions differ from those disclosed or reasonably observable;
• Additional work requested by you or required due to unforeseen conditions may be billed separately;
• Materials, permits, disposal fees, travel charges, and subcontractor costs may be added where applicable;
• Payment is due on the date stated on the invoice, or immediately upon completion if no due date is specified;
• We may require a deposit or advance payment for certain projects, seasonal bookings, or material purchases;
• Late payments may be subject to interest at the maximum rate permitted by law, together with reasonable collection costs.

Unless otherwise stated, all prices are in Canadian dollars (CAD) and are subject to applicable taxes, including GST/HST where required by law.

If a payment is declined, reversed, or disputed without valid cause, we may suspend Services until the account is brought current. You are responsible for any bank fees, chargeback fees, or administrative costs arising from failed or reversed payments to the extent permitted by law.

5. Cancellation and Refund Policy

You may cancel or reschedule a booked service by providing reasonable notice. Unless a different cancellation policy is stated in a written estimate or service agreement:

• Cancellations made with sufficient advance notice may not incur a fee;
• Short-notice cancellations may be subject to a cancellation charge to cover scheduling, labor, and preparation costs;
• If we have already purchased materials, reserved labor, or incurred non-recoverable expenses, those amounts may be charged to you;
• If access is unavailable, the site is unsafe, or required approvals are not in place at the scheduled time, the visit may be treated as a late cancellation or failed appointment.

Refunds, if any, are assessed on a case-by-case basis and may be limited to amounts paid for Services not yet performed, less any non-recoverable costs already incurred. Completed Services are generally non-refundable except where required by applicable law or where we expressly agree otherwise in writing.

Natural outcomes, seasonal changes, plant loss due to weather, drought, pests, disease, neglect, or improper aftercare do not constitute grounds for a refund unless otherwise required by law or expressly covered by a written warranty.

6. Liability Limitations

To the fullest extent permitted by applicable law, Maple Grove Garden Co. shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of enjoyment, loss of use, or loss of data, arising out of or related to the Services or these Terms.

Our total aggregate liability for any claim arising from or related to the Services shall not exceed the amount actually paid by you to Maple Grove Garden Co. for the specific Service giving rise to the claim, except where a greater limitation is prohibited by law.

We are not responsible for:

• Pre-existing property damage, hidden defects, or structural issues;
• Damage caused by underground utilities or unmarked irrigation systems not properly disclosed;
• Plant failure due to weather, soil conditions, pests, disease, watering practices, or lack of maintenance;
• Delays or failures caused by acts or omissions of third parties, suppliers, or property managers;
• Any loss resulting from your failure to follow care instructions or maintain the serviced area.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, wilful misconduct, or other non-excludable obligations where such limitation would be unlawful.

7. Intellectual Property Rights

All content created by or on behalf of Maple Grove Garden Co., including but not limited to written materials, designs, plans, concepts, photographs, templates, branding, and website content, remains our property or the property of our licensors unless otherwise agreed in writing.

Subject to full payment of all amounts due, you are granted a limited, non-exclusive, non-transferable license to use any deliverables provided to you solely for the purpose of receiving, maintaining, and managing the specific Services for your property.

You may not copy, modify, distribute, publish, reverse engineer, resell, or commercially exploit our intellectual property without our prior written consent. Any feedback, suggestions, or ideas you provide may be used by us without restriction or compensation, to the extent permitted by law.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.

We may collect personal information such as your name, address, contact details, service preferences, property access information, billing details, and communications with us for purposes including:

• Providing and scheduling Services;
• Preparing estimates and invoices;
• Communicating with you about appointments, changes, and service issues;
• Maintaining business records and complying with legal obligations;
• Improving our Services and customer experience.

We take reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

By using the Services, you consent to our collection, use, and disclosure of personal information as described in these Terms and in any applicable privacy notice we may provide. If you provide information about another person, you represent that you have the authority to do so and that you have informed them as required by law.

9. Force Majeure

Maple Grove Garden Co. shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, storms, flooding, fire, power outages, strikes, labor shortages, supply chain disruptions, epidemics, pandemics, government orders, acts of God, civil unrest, or transportation interruptions.

Where a force majeure event occurs, we may suspend, reschedule, or modify Services as reasonably necessary. We will make commercially reasonable efforts to notify you and resume performance when practicable.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our Services, business practices, or legal requirements. The updated Terms will be effective when posted or otherwise communicated to you, unless a later effective date is stated.

Your continued use of the Services after any change becomes effective constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services and, where applicable, cancel any future bookings in accordance with these Terms.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, the Services, or any related transaction shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that the courts located in Toronto, Ontario shall have exclusive jurisdiction over any dispute arising from or related to these Terms or the Services, subject to any mandatory consumer protection rights or other non-waivable rights under applicable law.

12. Contact Information

If you have questions, concerns, or requests regarding these Terms or the Services, please contact:

Maple Grove Garden Co.
2480 Bloor Street West
Toronto, ON M6S 1P2
Canada
Email: [email protected]
Phone: +1 (416) 782-9463

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed or limited to the minimum extent necessary so that the remaining provisions remain in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the rest of these Terms.

By using the Services of Maple Grove Garden Co., you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.